How do I assist a person with limitations related to LD/Cognitive/TBI?
What to Know | What to Say  |  What to Do

Don’t Panic for Staff LD/Cognitive/TBI
What to Know:

1. People with cognitive limitations may or may not choose to disclose their disability and sometimes are unaware that a particular challenge even is a disability. Challenges with reading, writing, or organizational skills are sometimes indicative of learning disabilities or other cognitive issues. The condition may not be evident until the individual is presented with forms to complete or other reading tasks. For many individuals the printed word is not accessible – not because they cannot see the text, but because deciphering the visual presentation is a challenge. For some individuals, however, auditory access to the material or additional time will meet the accommodation need and technology is available on many WIA sites to support this accommodation. As with all obvious disabilities, do not assume limitations on ability based on disability.
   
   
2. If additional disabilities are present, be sure to address those as appropriate. For example, be sure the environment is free of chairs, boxes, displays or other items that obstruct pathways. The ergonomic workstation may also be helpful.
   
   
3. A software program called, “Texthelp Read and Write Gold” may be available on your resource room computer that can “read” website information and electronic files out loud to the consumer. Use of a headset is recommended
   
   
4. For some individuals, especially with ADD, Attention Deficit Disorder, an FM system is very helpful for classroom presentations or activities in a busy environment. (FM systems are typically only thought of for persons who are hard of hearing)
   
   
5. One on one assistance may also be required to bridge literacy gaps.
   
   
6. Once the individual’s accommodation needs have been determined, simply serve the needs of the consumer reflecting the Mission, Vision, Goals, Values and Principles of DES About DES

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Don’t Panic for Staff LD/Cognitive/TBI
What to Say:      (Meet and Greet Script for Consumers with limitations related to LD/Cognitive/TBI)

1. “Welcome to ____(your site)____.  My name is ____(your name)____.  How may I help you?”
   
   
2. Feel free to ask for assistance about any of the materials in our resource areas.
   
   
3. Many of our resources are computer based and we have an ADA workstation. The workstation has a power adjustable desk and ergonomic chair. We can easily move the chair out of the way for you to access the desk with your wheelchair or scooter. Do you use products like Dragon Naturally Speaking or Sticky Keys? Do you need to sign out our headset or do you have your own?
   
   
4. Would you like a copy of our Consumer Guide to Accessibility and an Accommodation Request card?

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Don’t Panic for Staff LD/Cognitive/TBI
What to Do:
Find the Consumer Guide to Accessibility, Staff Guide and Accommodation Request form Find your center’s “On-Site AT” Checklist Greet the individual and offer assistance through the process of accessing program resources.

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